Canadian orders will be shipped via a variety of couriers. US orders will be shipped via Canada Post or UPS. Duty, taxes and additional importing fees are the recipient’s responsibility. Non-Delivered items or packages held at customs will not be the responsibility of Pure Heart Essentials.

Store Pick-Up
If you reside in Ottawa, Ontario area, you are most welcome to pick-up your order at our store once we confirm it is ready for pickup, Simply select "Kanata Store Pick-Up"  when checking out. We will send you an email once your order is filled.

Shipping Policies:
Orders take approximately 3-5 business days to process -- please add this time to the estimated shipping times. If there is a delay due to high volume we will notify you. NOTE: Orders cancelled prior to shipping will be charged a 3% transaction fee.

Please double check your address information as additional charges may apply. You will be charged our actual shipping costs to and from your shipping address if (shipping is refused, incorrect address used, failed delivery or address has been changed). We are not responsible if product that is not returned as a result of an incorrect address unless we are the cause of the error.