Canadian orders will be shipped via Canada Post with the option of regular mail or Xpresspost with the tracking number provided. US orders will be shipped via Canada Post. Duty, taxes and additional importing fees are the recipient’s responsibility. Non-Delivered items or packages held at customs will not be the responsibility of Pure Heart Essentials.
If you reside in Ottawa, Ontario area, you are most welcome to pick-up your order from either our Kanata or a downtown location. Simply select either "Kanata ON Pick-Up" or "Downtown Ottawa, ON Pick-Up" when checking out. We will send you an email with the details.
Orders take approximately 3-5 business days to process -- please add this time to the estimated shipping times. If there is a delay due to high volume we will notify you ASAP.
Please double check your address information as additional charges may apply. You will be charged our actual shipping costs to and from your shipping address if (shipping is refused, incorrect address used, failed delivery or address has been changed). We are not responsible if product that is not returned as a result of an incorrect address unless we are the cause of the error.