How long will my products last after I buy them?
Product should be used within 3-12 months depending on the product. Keeping your products out of direct sunlight, high heat, low moisture areas your products will last longer. Do keep in mind that these are NATURAL products that are not loaded with artificial chemical preservatives and it is best to use your natural products when you buy them.
Why should we buy natural products?
The skin is our body is our largest organ. It is known to absorb approximately 21-100% of what you put on it and this can transfers to the deep tissue, organs and eventually affecting our hormonal system. Our immune system is so busy eliminating the toxins we eat and breathe each day that it is over burdened with the toxins we add to our body. Our products are free of harmful parabens, phthalates, sulfates, artificial scents, colours and petrochemicals. We buy cruelty free raw materials only.
Can I place an order and have it shipped to someone else?
We would be happy to send an order to someone else for you. Please include their shipping address and in the comments section add a note that it is a gift. Include your email address in the comments so we can send you the invoice. We can even include a special message for you if you like (Pure Heart Essentials reserves the right to edit special messages).Are your products tested on animals?
Definitely not as we love our furry friends. Our products are tested on ourselves then family & friends before entering the market.
Where are your products manufactured?
Our products are manufactured in Ottawa, Ontario. Please note that soap colour & design may vary from batch to batch. Contact us with any concerns, so we can put your mind at rest!
What payment method do you accept?
We accept Visa, MasterCard & Bank Card through PayPal.
How do I track my order?
When we ship your order you will receive an email notifying of your tracking number. Please note that if you live in the USA, there will be times when tracking is not available with Expedited shipping.
Do you do wholesale?
Yes we are happy to discuss wholesale opportunities with you and provide you with our line sheet.
What is the processing time once I place my order?
Orders are fulfilled on Monday & Fridays. If you need it sooner please contact us.